TERMS AND CONDITIONS

These are the terms that we trade under. If you are uncertain about our trading terms and the way we do business, please contact us. We always like to help.

Prices

All prices shown in this website (with the exception of Tractors and a few other large pieces of equipment) include VAT and Delivery within the UK mainland. The excepted items include delivery within the Yorkshire area.

Payment

Once you have selected your goods, proceed to the Checkout. Here you pay for your equipment by Credit Card. We take most popular Credit cards. We will not process the payment until the goods are ready for despatch. Goods cannot be despatched until funds are cleared. Once we accept your payment, a legally binding contract comes into force.

Delivery

We aim to despatch all goods, excepting Tractors, within three days of cleared funds. Tractors will be despatched within seven days of cleared funds. Some products will be delivered by our own transport, sometimes we use external couriers. We cannot be held responsible for any delays or damage caused by external couriers. However we choose our couriers for their quality and experience.

Warranties

Any equipment is supplied with the manufacturers warranty. If used commercially this warranty can change. Ask for details. If any problems occur, please contact us. We shall decide how to proceed from there. Manufacturing faults will be rectified by a manufacturers agent. It must be noted that a manufacturers agent may refuse to undertake work free of charge in the warranty period if the agent believes the fault is not a manufacturing fault. In this case the the customers recourse will be with the manufacturer and not Mower-Deals.

Faulty or Incorrect products

If the products delivered are not what you ordered, then we will replace them at our cost.

If there are faults with the product we will repair or get them repaired as detailed above.

If you are not satisfied with the product within 7 days of delivery,  we will refund the product value. You must return the products, un-used and in their original packaging, at your cost.

Complaints

Mower-deals and GARDENCARE of York, are committed to providing a high level of customer serivce and backup. If you are dissatisfied in any way with the service we provide we want to hear about it. You can contact us by phone, E-mail, or in writing, and we shall try to give you a considered reply in two days.

GARDENCARE, North Lane, Malton Road, York, YO32 9SU
tel 01904 400335, fax 01904 400534